Question 1

Why should I use point.me concierge?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Navigating award travel can feel like solving a puzzle with 20 pieces—and the stakes are high if you get it wrong. From finding availability to managing transfers, calculations, and timing, even a small misstep can cost you valuable points or leave you without a booking.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Our concierge service simplifies this process, leveraging years of experience to guide you through each step. Whether you’re new to points and miles or just want to save time and avoid frustration, we ensure your hard-earned rewards are used efficiently and effectively.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 2

Do I need to be a Premium subscriber to utilize your booking service?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"No, you don’t need a subscription to work with the concierge team.

However, Premium members save 10% on concierge bookings and receive a $100 credit toward their first booking. If you plan to use the service regularly, upgrading to Premium can lead to substantial savings.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 3

What happens if you can't find an itinerary for me?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If we can meet some but not all of your criteria, or if we need additional details, we'll contact you to discuss options before proceeding.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If we can't find an itinerary that matches your preferences, you won't pay a dime.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 4

Is the fee one way or roundtrip?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The $200 per passenger covers roundtrip itinerary research and booking support.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Additional charges may apply for passengers traveling to multiple destinations. We'll always be transparent and let you know if there will be additional charges once we've reviewed your trip request.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 5

Do concierges only book first class tickets?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Nope! We handle everything from large groups traveling in economy class to individuals seeking first-class experiences. Just let us know which class(es) you're interested in, and we'll find the best available options.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 6

When should I start planning my trip?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The answer is: It depends. Some airlines release reward flight inventory up to a year in advance of departure, while other airlines wait until a few days before departure.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We advise our clients to start booking 11-12 months out, but can often accommodate a variety of timelines!","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 7

Do concierges have access to special deals?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Our team leverages years of experience and in-depth knowledge of award travel to find the best available options. We don't have access to exclusive deals or get kickbacks from airlines for the flights we recommend. We simply know where to look and how to apply tips, tricks, and strategies to maximize the value of your miles and points.
","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

Question 8

Can I get a refund if my plans change?

Accepted Answer

{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If your plans change before we start researching, please let us know promptly, and we can cancel your request at no charge.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"After you pay the research fee, your concierge will get to work finding your flights, which is time intensive. For this reason, the research fee cannot be refunded once paid. We recommend double-checking your travel dates and preferences before submitting a request to ensure the best possible service.
","marks":[],"data":{}}]}]},"customStyles":null,"links":{"assets":{},"hyperlinks":{},"inlines":{},"blocks":{}}}

We’ll find and book the best flight for your points

Planning a complex itinerary? Special trip? Or just short on time? Let our points experts take over. We handle the hours of research so you can spend that time planning the rest of your trip!

How concierge booking works

Tell us about your trip

Expert award search

Book with confidence

$200 per passenger

Be flexible and act fast. Flexibility with your airports and travel dates gives our team more opportunities to find the best award deals. Because award seats can disappear quickly, we recommend finalizing your booking within 24 hours once we’ve found an option you love.

Is concierge booking right for you?

Ideal if you...

Not ideal if you...

Real results. Real savings.

Grant and April's honeymoon

Kari’s family dream vacation!

Paul’s first solo trip

Worth every penny

After months of unsuccessfully searching for flights with my rewards points, our concierge found us round-trip tickets. Your service was absolutely worth the cost.

R. Mayer

Great service and great help

This was a wonderful help getting our flights booked. It was overwhelming for me to handle on my own. The value be was able to get from our points amazed us, the process was easy and the customer service was unparalleled

G. Hendricks

Expertise saved me hours

L. Jacobson

Meet the experts behind the points magic

Kate K.

Justin W.

Anish S.

David G.

Need more points for your next dream trip?

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