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Meet your concierge expert

The world's most knowledgeable points and miles specialists are standing by to save you time

logan concierge

Award Travel Concierge

Logan M.

Expertise

Honeymoons, budget, luxury,
last minute, North America, Europe

concierge web photos

Award Travel Concierge

Dhruv A.

Expertise

Honeymoons, budget, luxury,
last minute, Europe

concierge web photos (1)

Award Travel Concierge

James L.

Expertise

Around the world, honeymoons,
luxury, Asia, Europe

concierge web photos (2)

Award Travel Concierge

Alex C.

Expertise

Luxury, Asia, North America, Europe

concierge web photos (3)

Award Travel Concierge

Erik B.

Expertise

Families with kids, group trips, honeymoons,
budget, Asia, North America, Europe,
Australia & New Zealand

concierge web photos (20)

Award Travel Concierge

Roger L.

Expertise

Budget, luxury,
last minute, Asia, Europe

concierge web photos (21)

Award Travel Concierge

David G.

Expertise

Families with Kids, honeymoons, luxury

concierge web photos (55)

Award Travel Concierge

Anitria F.

Expertise

Group trips, budget travel, luxury travel, last-minute travel, North America, South America, Europe

concierge web photos (32)

Award Travel Concierge

Andrew H.

Expertise

Around the world, honeymoons, budget,
luxury, Asia, North America, Europe,
South America

concierge web photos (49)

Award Travel Concierge

Blake M.

Expertise

Group trips, Honeymoons, Europe,
North America

Concierge FAQs

Why should I use a point.me concierge?

Navigating award travel can feel like solving a puzzle with 20 pieces—and the stakes are high if you get it wrong. From finding availability to managing transfers, calculations, and timing, even a small misstep can cost you valuable points or leave you without a booking.

Our concierge service simplifies this process, leveraging years of experience to guide you through each step. Whether you’re new to points and miles or just want to save time and avoid frustration, we ensure your hard-earned rewards are used efficiently and effectively.

What happens if you can't find an itinerary for me?

If we can meet some but not all of your criteria, or if we need additional details, we'll contact you to discuss options before proceeding.

If we can't find an itinerary that matches your preferences, you won't pay a dime.

Will you book my flight for me?

Booking support is included at no additional cost! Once you’ve selected an itinerary, your concierge will guide you through every step—managing credit card point transfers, calculations, account creation, transfer times, and more—all the way through completing the booking. There can be plenty of hoops to jump through, but we'll have your back the whole way.

Prefer to book the flights on your own? That’s absolutely fine with us!

When should I start planning my trip?

The answer is: It depends. Some airlines release reward flight inventory up to a year in advance of departure, while other airlines wait until a few days before departure.

We advise our clients to start booking 11-12 months out, but can often accommodate a variety of timelines!

Do concierges have access to special deals?

Our team leverages years of experience and in-depth knowledge of award travel to find the best available options. We don't have access to exclusive deals or get kickbacks from airlines or credit card issuers. We simply know where to look and how to apply tips, tricks, and strategies to maximize the value of your miles and points.

Do concierges only book first class tickets?

Nope! We handle everything from large groups traveling in economy class, to individuals seeking first-class experiences. Just let us know which class(es) you're interested in, and we'll find the best available options.

Can I get a refund if my plans change?

If your plans change before we start researching, please let us know promptly, and we can cancel your request at no charge.

After you pay the research fee, your concierge will get to work finding your flights, which is time intensive. For this reason, the research fee cannot be refunded once paid. We recommend double-checking your travel dates and preferences before submitting a request to ensure the best possible service.

RELAX

Sit back and enjoy

Simplify your travel planning with full service from our experts. Whether you're set on earning points, or redeeming them for your dream vacation, we can help!

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