point.me Frequently Asked Questions

General Questions

We’re a real-time search and booking engine that makes it easy to book flights with points. We are on your side and committed to transparency so you can travel more and travel better.

We make it easy to:

Search for available reward flights across multiple airlines
Compare all your flight options and maximize the value of your points
Access step-by-step booking instructions to seamlessly purchase a reward flight
Track your points and miles balances in many of the most popular airline loyalty programs

We’ll show you how to use your points to book flights by transferring them to an airline loyalty program. In most cases, we’ll show you options that require considerably fewer points than you might expect. You’ll have all the information you need to compare your flight options and maximize the value of your points.

Glad you asked! The short answer is that there is no practical difference.

Typically loyalty currencies issued by banks, such as American Express Membership Rewards®, are referred to as “points,” while some airline programs, such as Delta SkyMiles® use the term “miles.”

The name has no bearing on how the currency can be used for booking flights.

We offer two services to help you get the best deals with your points: point.me self-serve and point.me concierge.

The point.me self-service tool is a real time search engine that makes it easy to find and compare flights that you can book with 30+ booking programs. The point.me self-serve tool offers step-by-step instructions to guide you through every step of the process. This is the perfect tool for planning one-way and roundtrip itineraries.

With the point.me concierge, you interact one-on-one with a specialist to construct your dream trip. The concierge will search for the best flights that can be booked with your points and handle every step of the booking process. We highly recommend working with a concierge for complex itineraries, round-the-world trips, hard-to-find rewards, or special occasions such as honeymoons. The concierges can also assist with ‘Mileage Run’ consulting to help you pursue and maintain elite status.

We have a full range of services to meet all your needs when it comes to redeeming points for flights. Let’s walk through our various services!

We offer two different services: Self-Serve and Concierge.

With Self-Serve, you pay for either a day pass for $5, or a monthly subscription for $12 per month, or a yearly subscription for $129 to use our self-serve search tool to search for and book award flights yourself. With self-serve you can search for one-way or roundtrip itineraries to one destination at a time. Every search scans over 33 airline loyalty programs and 100+ airlines. Once you find an itinerary you like, we provide step-by-step instructions on how to book the flight. Please note that you won’t you won't actually book the flight on point.me, but you will be given clear instructions on how to transfer your points and complete the booking. You would handle the searching and booking yourself.

We also offer a $260 Premium yearly subscription for our self-serve search tool, which includes a complimentary Points Strategy Consultation (a $200 value) as well as 10% off of any Concierge booking you make for a year. However, please note, Concierge bookings are not included in the $260 fee and are a separate charge for each trip you book.

The Concierge service allows you the opportunity to work directly with one of our expert concierges. You would let the concierge know which points and miles you currently have and your travel goals and degree of flexibility. The concierge will then conduct all the relevant research to find flights you can book with your points. When it comes to booking, the concierge will walk you through every step of the process of transferring points and booking. Your Concierge will also make your seat assignments for you, as well, as that can be a bit tricky with partner award bookings.

The Concierge is priced at $200 per passenger for a roundtrip booking or 2 two one-ways within the same region (e.g.: flying into Paris and back from Rome). We do require a $25 non-refundable trip deposit to get started on a search. For more complex routings, such as Round-the-World itineraries, we can put together a custom quote as they can be very labor intensive.

Additionally, we offer a Points Strategy Consultation, where you work one-on-one with our Points Advisor to craft a tailored earning strategy for your credit card sign-ups and spending category bonuses to get you earning the right points to make your dream trip a reality! The cost for this service is $200.

Finally, we offer an Elite Status concierge offer that’s perfect for anyone looking for help achieving and maintaining elite status with an airline. This service, priced at $200/person, includes working one-on-one with one of our concierges to generate itineraries that would secure the desired elite status

To get started with any of these services, please visit Our Services page.

We have a full range of services to meet all your needs when it comes to redeeming points for flights. Let’s walk through our various services!

We offer two different services: Self-Serve and Concierge.

To get started with any of these services, please visit Our Services page.

Easy! Just use this form to let us know how we can do better. Thank you for taking the time to share your ideas!

We’re still a work in progress and welcome the feedback! Please report any bugs here.

Please see our hotels page for more information about booking hotels with points or with one of our partner travel advisors.

We're flattered that you want to refer us and help your friends and family find great deals!

At this time, we do not have a formal referral program for Standard monthly and annual members. Premium members receive five complimentary starter pass trial codes annually to share with friends and family.

The point.me self-serve tool is available to anyone around the world! While we primarily support US-based credit card programs, we do also support many of the major international airline loyalty programs.

On the point.me flight results page, you will see most non-US frequent flyer programs as individual redemption options, regardless of who their credit card partners are. For instance, our members based in Spain can easily see redemption opportunities bookable with Iberia Plus, and our customers in Japan can find great deals that can be booked with JAL Mileage Bank or ANA Mileage Club. Please see our services page for a full list of the credit card and airline programs we currently support to confirm that you see the programs most applicable to your circumstances.

Additionally, members who do hold a points-earning credit card issued by one of our supported programs will usually see relevant transfer options on point.me. For example, members who hold a UK American Express Membership Rewards card will find that we support nearly all of their transfer partners.

When it comes, to showing where you can transfer your credit card points specifically, right now our booking instructions only show the steps for the US credit card programs. However, these will still likely be helpful and directionally applicable for cardholders outside the US.

Sure, let's define a few commonly used terms in the world of points and miles.

Term	Definition
Airline Alliance	A global partnership network of airlines. The major airline alliances are Star Alliance, Oneworld, and Skyteam. Typically the loyalty programs of all airlines within an alliance have the ability to book reward flights on flights operated by other members of the alliance. For example, United Airlines is a member of the Star Alliance. Therefore, United Airlines Mileage Club members can redeem their points on other Star Alliance operating carriers such as Lufthansa, Asiana, Turkish Airlines, and Ethiopian Airlines.
Airline Program / Booking Program	An airline-affiliated loyalty program that allows members to earn points and miles and redeem them for reward flights. Typically these programs allow members to redeem for travel on flights operated by the affiliated airline or any of their airline partners. Examples of airline loyalty programs include United MileagePlus, American Airlines AAdvantage, and British Airways Executive Club. See our services page for a full list of the airline loyalty programs we support on point.me
Concierge	One of our experienced booking experts with an extensive background in redeeming points and miles for great flights. They are available anytime to assist you with booking a reward flight.
Confirmation Code	This is a 6-digit alphanumeric identifier that is typically issued when a flight itinerary has been put on hold or ticketed. A 'Confirmation Code' can sometimes also be referred to as the "PNR" (Passenger Name Record) or "record locator. You will need your confirmation code to manage a booking, select seats, or request special services. In some cases you may need to contact your airline booking program to request the partner confirmation code that can be used to manage the booking.
Credit Card Rewards	Points issued by a bank in exchange for spending on a credit card. Typically credit card rewards are highly valuable because they can be transferred to multiple airline loyalty programs. Examples of credit card rewards include American Express Membership Reward, Chase Ultimate Rewards, and Citi ThankYou. See our services page for a full list of the credit card reward programs we support on point.me
Elite Status	Typically airlines offer elite status to members who spend a certain amount of money and fly a minimum number of miles or segments with them. Elite status can come with a variety of perks including, upgrades, lounge access, priority boarding and check in, and access to dedicated customer support agents. Examples of elite status designations include 'Delta Diamond Medallion' and 'American Airlines Executive Platinum.' A point.me concierge can offer guidance on how to achieve or maintain elite status.
Layover	Typically a layover is defined as a flight connection of less than 24 hours.
Mileage Run	The practice of booking an inexpensive flight for the purpose of earning elite qualifying miles that help you reach or keep elite status with an airline. A point.me concierge can assist with identifying mileage run opportunities to earn or maintain elite status.
Mixed Cabin	A mixed-cabin itinerary is one that features at least one segment in economy class and another segment in a premium cabin (e.g. business or first). For instance, you may see a short domestic flight in economy class that connects to a longer transatlantic flight in business class. The point.me self-service tool always clearly labels mixed cabin itineraries and provides the approximate percentage of total travel time that is in the premium cabin.
Operating Carriers	Refers to the airline company that will operate a specific flight. In some cases, you might book with a loyalty program that is affiliated with an airline other than the operating carrier. For example, you might use United MileagePlus to book a flight where Lufthansa is the operating carrier. You will typically interact with an operating carrier to select seats and to check in at the airport.
Points Transfer	Typically a points transfer is an exchange of credit card reward points for those of an airline loyalty program. For example, American Express Membership Reward points can be transferred to programs such as Singapore Air Krisflyer and Delta Skymiles at a 1:1 ratio of 1:1( e.g. 10,000 American Express Membership Rewards can be exchanged for 10,000 Delta Skymiles). Once a transfer has been initiated, it cannot be reversed.
Reward Availability	Indicates if a reward flight is available on a given flight or a given route. Airlines release a limited number of seats as reward flights and they can be sold out quickly. In some cases, there may be limited or zero reward availability for very popular routes or dates of travel. For instance, reward availability is typically very limited during the summer months on routes between North America and Europe.
Reward Flight	A flight that is available to be booked with points. Airlines only open up a limited number of seats on any given route to be booked as a reward flight. Additionally, most booking programs will charge some additional taxes and fees to be paid with money in addition to the points required to book.
Reward Hold	A feature offered by some airline programs that allows you to hold a reward flight for a limited period of time before ticketing. A reward hold can be useful to guarantee the reward flight availability while waiting for a points transfer to complete. The point.me booking instructions will indicate when a reward hold is possible.
Round-the-World (RTW)	Typically a flight itinerary that circumnavigates the globe with crossings over both the Pacific and Atlantic oceans. These can sometimes be specialized 'RTW' tickets or they can be constructed as a series of one-ways. We recommend working with one of our RTW expert Concierges to book these complex multi-stop itineraries.
‘Saver’ Availability	‘Saver availability’ is a generic term for reward flights that an airline program makes available to partner airline programs for booking. Typically ‘saver’ availability is the lowest priced option available. The concept of Saver Availability is important because many airline programs only release saver availability to partners and offer more, typically higher-priced, availability to their own members. For example, Singapore Krisflyer might release 2 seats as ‘Saver’ availability for a specific flight that can be booked by partners such as United MileagePlus and Air Canada Aeroplan. Singapore Air Krisflyer members may see additional options to book seats on the same flight. That’s why you’ll sometimes see flights on point.me that can only be booked directly with the airline program affiliated with the operating carrier. Note that many airline programs have a other names for ‘Saver availability' (e.g. Emirates offers ‘Classic rewards’ and American Airlines refers to it as ‘ MileSaaver’).

Let us know if there are other terms you want to learn more about. We're here to help!

Sure, let's define a few commonly used terms in the world of points and miles.

Term	Definition
Airline Alliance	A global partnership network of airlines. The major airline alliances are Star Alliance, Oneworld, and Skyteam. Typically the loyalty programs of all airlines within an alliance have the ability to book reward flights on flights operated by other members of the alliance. For example, United Airlines is a member of the Star Alliance. Therefore, United Airlines Mileage Club members can redeem their points on other Star Alliance operating carriers such as Lufthansa, Asiana, Turkish Airlines, and Ethiopian Airlines.
Airline Program / Booking Program	An airline-affiliated loyalty program that allows members to earn points and miles and redeem them for reward flights. Typically these programs allow members to redeem for travel on flights operated by the affiliated airline or any of their airline partners. Examples of airline loyalty programs include United MileagePlus, American Airlines AAdvantage, and British Airways Executive Club. See our services page for a full list of the airline loyalty programs we support on point.me
Concierge	One of our experienced booking experts with an extensive background in redeeming points and miles for great flights. They are available anytime to assist you with booking a reward flight.
Confirmation Code	This is a 6-digit alphanumeric identifier that is typically issued when a flight itinerary has been put on hold or ticketed. A 'Confirmation Code' can sometimes also be referred to as the "PNR" (Passenger Name Record) or "record locator. You will need your confirmation code to manage a booking, select seats, or request special services. In some cases you may need to contact your airline booking program to request the partner confirmation code that can be used to manage the booking.
Credit Card Rewards	Points issued by a bank in exchange for spending on a credit card. Typically credit card rewards are highly valuable because they can be transferred to multiple airline loyalty programs. Examples of credit card rewards include American Express Membership Reward, Chase Ultimate Rewards, and Citi ThankYou. See our services page for a full list of the credit card reward programs we support on point.me
Elite Status	Typically airlines offer elite status to members who spend a certain amount of money and fly a minimum number of miles or segments with them. Elite status can come with a variety of perks including, upgrades, lounge access, priority boarding and check in, and access to dedicated customer support agents. Examples of elite status designations include 'Delta Diamond Medallion' and 'American Airlines Executive Platinum.' A point.me concierge can offer guidance on how to achieve or maintain elite status.
Layover	Typically a layover is defined as a flight connection of less than 24 hours.
Mileage Run	The practice of booking an inexpensive flight for the purpose of earning elite qualifying miles that help you reach or keep elite status with an airline. A point.me concierge can assist with identifying mileage run opportunities to earn or maintain elite status.
Mixed Cabin	A mixed-cabin itinerary is one that features at least one segment in economy class and another segment in a premium cabin (e.g. business or first). For instance, you may see a short domestic flight in economy class that connects to a longer transatlantic flight in business class. The point.me self-service tool always clearly labels mixed cabin itineraries and provides the approximate percentage of total travel time that is in the premium cabin.
Operating Carriers	Refers to the airline company that will operate a specific flight. In some cases, you might book with a loyalty program that is affiliated with an airline other than the operating carrier. For example, you might use United MileagePlus to book a flight where Lufthansa is the operating carrier. You will typically interact with an operating carrier to select seats and to check in at the airport.
Points Transfer	Typically a points transfer is an exchange of credit card reward points for those of an airline loyalty program. For example, American Express Membership Reward points can be transferred to programs such as Singapore Air Krisflyer and Delta Skymiles at a 1:1 ratio of 1:1( e.g. 10,000 American Express Membership Rewards can be exchanged for 10,000 Delta Skymiles). Once a transfer has been initiated, it cannot be reversed.
Reward Availability	Indicates if a reward flight is available on a given flight or a given route. Airlines release a limited number of seats as reward flights and they can be sold out quickly. In some cases, there may be limited or zero reward availability for very popular routes or dates of travel. For instance, reward availability is typically very limited during the summer months on routes between North America and Europe.
Reward Flight	A flight that is available to be booked with points. Airlines only open up a limited number of seats on any given route to be booked as a reward flight. Additionally, most booking programs will charge some additional taxes and fees to be paid with money in addition to the points required to book.
Reward Hold	A feature offered by some airline programs that allows you to hold a reward flight for a limited period of time before ticketing. A reward hold can be useful to guarantee the reward flight availability while waiting for a points transfer to complete. The point.me booking instructions will indicate when a reward hold is possible.
Round-the-World (RTW)	Typically a flight itinerary that circumnavigates the globe with crossings over both the Pacific and Atlantic oceans. These can sometimes be specialized 'RTW' tickets or they can be constructed as a series of one-ways. We recommend working with one of our RTW expert Concierges to book these complex multi-stop itineraries.
‘Saver’ Availability	‘Saver availability’ is a generic term for reward flights that an airline program makes available to partner airline programs for booking. Typically ‘saver’ availability is the lowest priced option available. The concept of Saver Availability is important because many airline programs only release saver availability to partners and offer more, typically higher-priced, availability to their own members. For example, Singapore Krisflyer might release 2 seats as ‘Saver’ availability for a specific flight that can be booked by partners such as United MileagePlus and Air Canada Aeroplan. Singapore Air Krisflyer members may see additional options to book seats on the same flight. That’s why you’ll sometimes see flights on point.me that can only be booked directly with the airline program affiliated with the operating carrier. Note that many airline programs have a other names for ‘Saver availability' (e.g. Emirates offers ‘Classic rewards’ and American Airlines refers to it as ‘ MileSaaver’).

Let us know if there are other terms you want to learn more about. We're here to help!

We are open to a variety of partnerships as part of our mission to help people travel better. Please tell us a bit more about yourself here.

Nothing makes us happier than seeing your point.me travel experiences! We absolutely love being social, so don’t hesitate to tag us in your travel joy: Instagram | Facebook | TikTok | Twitter or submit your success story here.

Finding Flights You Can Book With Points

Great question! Searching for flights you can book with points is a little different than searching for flights you might pay for with money, but it’s usually worth the effort!

Don’t give up if you don’t immediately find the perfect flight to book with points. We recommend trying one or more of these tips:

Be flexible: Try searching for different dates or explore alternative airports and destinations. Alternatively, sometimes it’s worth trying a different class of service. You might be pleasantly surprised to discover that you can fly in business or first class for the same or marginally more points than economy.

Be patient: Reward flight inventory changes rapidly. If you don’t find what you’re looking for today, try again later.

Don’t wait: When you spot a reward flight that works for you, book it. Reward flight inventory can change rapidly, so we always recommend booking immediately. Note, however, that if you change your mind or find a different flight, you might be subject to airline change/refund fees.

Search one-way: Even if you intend to travel roundtrip, we always recommend searching for your outbound and inbound flights separately. Most airlines allow one-way reward tickets, which means you’ll get better results if you search for the two legs individually.

Be realistic & creative: Hoping to use points for a last-minute, summer trip with your family of 4 to Europe in business class? While not impossible, this will be a rare find. Most airlines offer only a limited number of reward seats, so using points for large groups can be tough. Consider booking some seats with points and purchasing additional seats with cash or splitting up your group and taking separate flights.

We support all major credit card loyalty programs, including

American Express Membership Rewards, Bilt Rewards, Brex, Capital One, Chase Ultimate Rewards, and Citi ThankYou.

We also support over 30+ airline loyalty programs. To see the full list of which programs we support please head to Our Services page.

Note that at this time we do not directly support Marriott Bonvoy. However, point.me already searches across most of Marriott Bonvoy’s airline partner programs that allow Bonvoy points to be exchanged for points in their own program.

With point.me you can use points to book flights on 100+ airlines, including the following:

Aegean
Aer Lingus
Aeroflot
Aerolineas Argentinas
Aeromexico
Air Canada
Air China
Air Dolomiti
Air Europa
Air France
Air India
Air Mauritius
Air New Zealand
Air Niugini
Air Serbia
Air Tahiti Nui
Air Vanuatu
Aircalin
Airnorth
Alaska Airlines
American Airlines
All Nippon Airways
Asiana Airlines
Austrian Airlines
Avianca
Azul
Bangkok Airways
British Airways
Brussels Airlines
Canadian North
Cape Air
Cathay Pacific
China Airlines
China Eastern
China Southern
Condor
Copa Airlines
Croatia Airlines
Czech Airlines
Delta
Easyjet
Edelweiss
Egyptair
El Al
Emirates*
Ethiopian
Etihad Airways
Eurowings
Eurowings Discover
EVA Air
Fiji Airways
Finnair
Garuda Indonesia
GOL
Gulf Air
Hainan Airlines
Hawaiian Airlines
Horizon Air
Iberia
Icelandair
Japan Airlines
JetBlue
Jetstar
Jetstar Asia
Jetstar Japan
Juneyao Airlines
Kenya Airways
KLM
Korean Air
LATAM
LOT Polish Airlines
Lufthansa
Malaysia Airlines
Mandarin Airlines
MEA
Olympic Air
Qantas
Qatar Airways
Ravn Alaska
Royal Air Maroc
Royal Jordanian
S7 Airlines
SAS
Saudia
Seaborne Virgin Islands
Shanghai Airlines
Shenzhen Airlines
Singapore Airlines
South African Airways
SriLankan Airlines
Swiss
TAP Air Portugal
TAROM
Thai
Turkish Airlines*
United
Vietnam Airlines
Virgin Atlantic
Virgin Australia
Vistara
Vueling
WestJet
Xiamen Air

*Limited support at this time

Please note that this list is subject to change as we update support for additional booking programs.

Great question!

All point.me subscribers have the option to manually add their loyalty programs or take advantage of automatic syncing with our partner AwardWallet. This step is totally optional! Your experience will not be negatively impacted if you opt not to add your points.

Adding your points balances manually or automatically makes it easy for you to see all your points in one place, which can be handy when searching for reward flights.

Additionally, once you've added programs to Your Rewards, you can use the toggle pictured below at the top of the flight search results page to filter the results for only those options you can book with the points you already have.

Rest assured that we take your security seriously at point.me. The Your Rewards page only displays the information you want to see in one place. We do not have access to your loyalty program accounts or login credentials.

Here's how to get started adding your points balance to point.me

Login and select the 'Your Rewards' dropdown in the upper right corner
Select the option to sync via AwardWallet or 'Add Another' to add programs manually.
If you choose to sync with AwardWallet, we will forward you to their page for account sign-up and registration. Once that step is completed your account balance information will automatically be synced to point.me

We’re sorry to hear you’re having trouble syncing or managing your AwardWallet account. We have a few suggestions below to troubleshoot.

However, we first want to assure you that syncing via AwardWallet is completely optional and will not impact your flight search results. The benefit of syncing is to have a convenient reminder of your current points balance and make it easy to filter results to only show those that you can book with the points you have. We do not have access to your points and you won’t be completing points transfers or bookings from point.me. The point.me self-serve tool helps find reward flights and then offers step-by-step booking instructions to complete any points transfers with your credit card provider and bookings with an airline program.

Below are solutions to the most common issues some customers run into with AwardWallet.

Unlink your AwardWallet to resolve most issues with syncing our managing your AwardWallet account.

If you’re having trouble accessing your award balances from AwardWallet or simply want to remove AwardWallet from point.me, the first step is to unlink your account.

To unlink AwardWallet, first select the dropdown next to your name in the upper right corner and then select ‘Settings’

Next, select ‘Loyalty & Card Programs’

Finally, select ‘ Unlink AwardWallet’

Often unlinking and then re-linking the account and then refreshing your browser resolves common issues with AwardWallet sync.

Combining/Separating account balances across a household

We understand you might like to see your points balances across your household. However, this step is not necessary to find great flights on point.me as you will not be transferring or completing bookings directly from our site.

With some exceptions, most airline programs do not allow you to combine points across a household without incurring a points transfer fee. For this reason, we typically recommed booking flights with whichever account has the minimum number of points required for each passenger.

We recommend manually adding loyalty programs that household members are enrolled in with an approximate points balance to ensure that flights that can be booked with those points are included when you choose to turn on ‘my programs’ filter. Learn more about this functionality here.

We’re sorry to hear you’re having trouble syncing or managing your AwardWallet account. We have a few suggestions below to troubleshoot.

Below are solutions to the most common issues some customers run into with AwardWallet.

Unlink your AwardWallet to resolve most issues with syncing our managing your AwardWallet account.

If you’re having trouble accessing your award balances from AwardWallet or simply want to remove AwardWallet from point.me, the first step is to unlink your account.

To unlink AwardWallet, first select the dropdown next to your name in the upper right corner and then select ‘Settings’

Next, select ‘Loyalty & Card Programs’

Finally, select ‘ Unlink AwardWallet’

Often unlinking and then re-linking the account and then refreshing your browser resolves common issues with AwardWallet sync.

Combining/Separating account balances across a household

Even if you intend to travel roundtrip, we always recommend searching for your outbound and inbound flights separately.

Most airlines allow one-way reward tickets, which means you’ll get better results if you search for the two legs individually.

A point.me pick is our recommendation for the best overall option to book your selected flight. We make a holistic recommendation based on a combination of our decades of experience redeeming points and the cost to redeem for your flight.

Most flights you’ll find on point.me can be booked through a variety of rewards and loyalty programs. We know it’s exciting to see all the ways to use your points, but also potentially a little overwhelming. Don’t worry! We’ve redeemed billions of miles, so we know the ins and outs of every loyalty program: from ease of booking, change policies and fees, to customer service quality if things go awry.

Remember, we work for you, not the airlines, so we combine 10 of these factors into our proprietary formula, consider the points for an itinerary (including taxes and fees) then display redemption options in the order we’d choose for ourselves.

In some cases, you might see a point.me pick recommendation for a program that charges more points ranked above one that appears less expensive. This is intentional. We believe the best trips start long before departure, and our experience tells us the “cheapest” option isn’t always the best overall value. While we highlight the point.me pick, we always show you all your booking options so you have the flexibility to book with the program of your choice. We're here to support you.

You can use your points to fly with more airlines than you might expect. Most airline loyalty programs allow you to use points and miles to book on their flights and their airline partners. See the table below for a few examples of how you can use your credit card points to access more airlines:

Credit Card Points	Transfer Partner	Select Airline Partners
American Express Membership Rewards	Air Canada Aeroplan	Swiss Air, Austrian Air, Ethiopian Airlines
Brex	Cathay Pacific Asia Miles	Iberia, Qatar, & Fiji Airlines
Bilt	American Airlines AAdvantage	British Airways, Japan Airlines and Qantas
CapitalOne Venture	British Airways Executive Club	American Airlines, Japan Airlines, & Qantas
Chase Ultimate Rewards	United Airlines MileagePlus	Singapore Air, Asiana, & Lufthansa
Citi ThankYou	Air France / KLM Flying Blue	Korean Air, Kenya Air, & Aeromexico
DinersClub	Virgin Atlantic Flying Club	Delta, ANA, and Air New Zealand

The point.me self-serve engine makes it easy to find and book all these additional flight options to get you to your destination.

Term	Definition
Airline Alliance	A global partnership network of airlines. The major airline alliances are Star Alliance, Oneworld, and Skyteam. Typically the loyalty programs of all airlines within an alliance have the ability to book reward flights on flights operated by other members of the alliance. For example, United Airlines is a member of the Star Alliance. Therefore, United Airlines Mileage Club members can redeem their points on other Star Alliance operating carriers such as Lufthansa, Asiana, Turkish Airlines, and Ethiopian Airlines.
Airline Program / Booking Program	An airline-affiliated loyalty program that allows members to earn points and miles and redeem them for reward flights. Typically these programs allow members to redeem for travel on flights operated by the affiliated airline or any of their airline partners. Examples of airline loyalty programs include United MileagePlus, American Airlines AAdvantage, and British Airways Executive Club. See our services page for a full list of the airline loyalty programs we support on point.me
Concierge	One of our experienced booking experts with an extensive background in redeeming points and miles for great flights. They are available anytime to assist you with booking a reward flight.
Confirmation Code	This is a 6-digit alphanumeric identifier that is typically issued when a flight itinerary has been put on hold or ticketed. A 'Confirmation Code' can sometimes also be referred to as the "PNR" (Passenger Name Record) or "record locator. You will need your confirmation code to manage a booking, select seats, or request special services. In some cases you may need to contact your airline booking program to request the partner confirmation code that can be used to manage the booking.
Credit Card Rewards	Points issued by a bank in exchange for spending on a credit card. Typically credit card rewards are highly valuable because they can be transferred to multiple airline loyalty programs. Examples of credit card rewards include American Express Membership Reward, Chase Ultimate Rewards, and Citi ThankYou. See our services page for a full list of the credit card reward programs we support on point.me
Elite Status	Typically airlines offer elite status to members who spend a certain amount of money and fly a minimum number of miles or segments with them. Elite status can come with a variety of perks including, upgrades, lounge access, priority boarding and check in, and access to dedicated customer support agents. Examples of elite status designations include 'Delta Diamond Medallion' and 'American Airlines Executive Platinum.' A point.me concierge can offer guidance on how to achieve or maintain elite status.
Layover	Typically a layover is defined as a flight connection of less than 24 hours.
Mileage Run	The practice of booking an inexpensive flight for the purpose of earning elite qualifying miles that help you reach or keep elite status with an airline. A point.me concierge can assist with identifying mileage run opportunities to earn or maintain elite status.
Mixed Cabin	A mixed-cabin itinerary is one that features at least one segment in economy class and another segment in a premium cabin (e.g. business or first). For instance, you may see a short domestic flight in economy class that connects to a longer transatlantic flight in business class. The point.me self-service tool always clearly labels mixed cabin itineraries and provides the approximate percentage of total travel time that is in the premium cabin.
Operating Carriers	Refers to the airline company that will operate a specific flight. In some cases, you might book with a loyalty program that is affiliated with an airline other than the operating carrier. For example, you might use United MileagePlus to book a flight where Lufthansa is the operating carrier. You will typically interact with an operating carrier to select seats and to check in at the airport.
Points Transfer	Typically a points transfer is an exchange of credit card reward points for those of an airline loyalty program. For example, American Express Membership Reward points can be transferred to programs such as Singapore Air Krisflyer and Delta Skymiles at a 1:1 ratio of 1:1( e.g. 10,000 American Express Membership Rewards can be exchanged for 10,000 Delta Skymiles). Once a transfer has been initiated, it cannot be reversed.
Reward Availability	Indicates if a reward flight is available on a given flight or a given route. Airlines release a limited number of seats as reward flights and they can be sold out quickly. In some cases, there may be limited or zero reward availability for very popular routes or dates of travel. For instance, reward availability is typically very limited during the summer months on routes between North America and Europe.
Reward Flight	A flight that is available to be booked with points. Airlines only open up a limited number of seats on any given route to be booked as a reward flight. Additionally, most booking programs will charge some additional taxes and fees to be paid with money in addition to the points required to book.
Reward Hold	A feature offered by some airline programs that allows you to hold a reward flight for a limited period of time before ticketing. A reward hold can be useful to guarantee the reward flight availability while waiting for a points transfer to complete. The point.me booking instructions will indicate when a reward hold is possible.
Round-the-World (RTW)	Typically a flight itinerary that circumnavigates the globe with crossings over both the Pacific and Atlantic oceans. These can sometimes be specialized 'RTW' tickets or they can be constructed as a series of one-ways. We recommend working with one of our RTW expert Concierges to book these complex multi-stop itineraries.
‘Saver’ Availability	‘Saver availability’ is a generic term for reward flights that an airline program makes available to partner airline programs for booking. Typically ‘saver’ availability is the lowest priced option available. The concept of Saver Availability is important because many airline programs only release saver availability to partners and offer more, typically higher-priced, availability to their own members. For example, Singapore Krisflyer might release 2 seats as ‘Saver’ availability for a specific flight that can be booked by partners such as United MileagePlus and Air Canada Aeroplan. Singapore Air Krisflyer members may see additional options to book seats on the same flight. That’s why you’ll sometimes see flights on point.me that can only be booked directly with the airline program affiliated with the operating carrier. Note that many airline programs have a other names for ‘Saver availability' (e.g. Emirates offers ‘Classic rewards’ and American Airlines refers to it as ‘ MileSaaver’).

The point.me self-serve engine makes it easy to find and book all these additional flight options to get you to your destination.

The default setting for our self-serve tool is to display all available flight options for the date, route, class of service, and number of passengers you input. That’s why you will see flight options that you may not be able to book with the points you have.

The good news is that we have two options for you to personalize point.me to filter the flight options for those you can book with the points you already have.

Option #1 Adding your points balances to point.me:

Here's how to get started adding your points balance to point.me 1. Login and select the 'Your Rewards' dropdown in the upper right corner 2. Select the option to sync via our partner, AwardWallet or 'Add Another' to add programs manually. 3. If you choose to sync with AwardWallet, we will forward you to their page for account sign-up and registration. Once that step is completed your account balance information will automatically be synced to point.me

Once you've added programs to Your Rewards, you can use the toggle pictured below at the top of the flight search results page to filter the results for only those options you can book with the points you already have.

Option #2 Using our “Programs” filter:

At the top of the flights search results page, there is a “Programs” filter button that you can click on. After selecting this filter, select the programs you want to filter results for from the drop-down.

To find flights, we recommend sorting results by ‘Points Low to High’ using the drop down in the right corner of your flight search result page.

We also have great tips here on what to do if you don’t have enough points in the program you’d like to use to book a reward flight.

Unfortunately reward availability is limited and not always available. We always recommend having a backup date and being as flexible as possible with your dates and destinations.We also recommend returning periodically to check if availability has changed.

See our post on top tips for finding great flights you can book with points.

Unfortunately reward availability is limited and not always available. We always recommend having a backup date and being as flexible as possible with your dates and destinations.

See our post on top tips for finding great flights you can book with points.

Great question! Here at point.me, we are committed to transparency, which is why we always aim to display the retail price of a flight along with your options to book the same flight with points.

We do this for two reasons:

Maximize the value of your points: There’s almost nothing more satisfying than using very few points to book a flight that would otherwise cost thousands of dollars. We show you the price so you can see how much incredible value you are unlocking.

Give you more options: In some cases it makes sense to book a flight the old fashioned way, with money. For example, you might be traveling with a family of four and you can only find three seats you can book with points. In this case, you can purchase one additional seat at the retail price.

We strive to provide the retail price for most tickets found on point.me. However, in rare cases we cannot display a retail price for certain complex or mixed-cabin flight itineraries. For example, you can use points to book a connecting flight itinerary that includes one segment in economy class and the other segment in business class. This same itinerary would not be easily bookable if paid for with money.

In these cases, we recommend visiting our partner, Skyscanner, to explore options that can be paid for with money rather than points.

Points issued by American Express, Capital One, Chase, and Brex cannot be transferred to American Airlines AAdvantage or Alaska Mileage Plan. In many cases, flights that can be booked with AAdvantage miles can also be booked with other airline programs that do allow for transfers from the major credit card points programs.

The point.me self-serve tool is great for discovering these options. Simply select your preferred flight from the flight search page and confirm that you see airline programs that partner with a loyalty program that you have points with. The example below illustrates how a flight bookable with AAdvantage miles can also be booked by transferring American Express Membership Rewards or Chase Ultimate Reward points to British Airlines Executive Club.

Click here to learn more about how to filter results to only display options you can book with the points you have.

Note that points issued by Bilt Rewards can transfer to American Airlines AAdvantage.

When you select ‘first’ as your preferred class of service, we opt to show you both business and first class options. The reason for this choice is that there is no standardized definition of ‘first class.’ Some airlines, such as Delta and United Airlines, market their premium-cabin seats for flights operated within the United States as ‘first class.’ However these same seats can be booked with points at business class prices.

Additionally, many airlines that offer a ‘true’ first class (i.e. first class seats on an aircraft that also has an economy and business cabin) only offer that class of service on select routes. In many cases you may need to make a connecting flight in business class to access a true first class cabin. For instance, a traveler wanting to fly from New Delhi, India (DEL) to New York City (JFK) on Etihad First Class via Abu Dhabi (AUH) would need to travel in business class from DEL to AUH and then connect to Etihad First from AUH to JFK.

In most cases, yes. However, the answer will depend on the policies of the airline program you’re using. The vast majority of popular loyalty programs will let you use points to book a reward flight for anyone. However, there are exceptions where a loyalty program might limit you to booking reward flights for registered members of your family or household. We highlight these exceptions in the booking instructions and we can usually find an alternative solution in these cases.

Reward flight inventory can change in a flash! We always strive to show you the most current information.

This is both good news and bad news. The good news is that this dynamic situation means that if you don’t immediately find the perfect flight, it’s worthwhile to keep refreshing your search in case a reward flight opens up. The bad news is that there is no time to waste! If you find a flight that works for you, we always recommend booking ASAP.

The answer is - it depends. Some airlines release reward flight inventory up to a year in advance of departure, while other airlines wait until a few days before departure. Learn more about when airlines open up award space here. Practically speaking you should start searching for reward flights as soon as you can. If at first you don’t succeed, keep checking in at least once a day. Persistence pays off when it comes to points!

Airlines release a limited number of seats that can be booked with points. Unfortunately this means that rewards on popular routes can be sold out very quickly or not available.

Some airline loyalty programs offer additional reward flights only to their members, or to elite status holders or to those who hold co-brand credit cards. For example, Lufthansa Miles & More offers additional availability to their own members at a higher price. Similarly, the United MileagePlus program offer elite members and United co-brand credit holders the option to use points to book flights that are unavailable to non-elites. At this time, this additional award availability may not be found on point.me.We recommend checking directly with the airline program if this applies to your situation.

At the moment, point.me does not display this additional reward flight inventory. This is a feature we will be adding in the near future. Stay tuned!

At this time, point.me partially supports searching across all airports in metropolitan areas. For example, searching for flights departing from New York’s JFK airport may also display some flight options departing from Newak (EWR) and La Guardia (LGA) airports. However, as this support is partial, entering specific airports will get you the best results.

At this time, point.me does not support searching for multiple dates simultaneously. We are excited to offer features like this in future iterations to make it easier for you to find great reward flights. In the meantime, we recommend manually searching across multiple dates that work for you to increase your chances of finding a great flight.

We totally understand that multi-city search is a common option when using other sites that let you search for flights you can book with points. Searching for flights with points is a little different because most airline programs allow you to book one-way flights with points. That’s why the best way to construct a multi-city flight itinerary with points is to search for each leg individually.

At this time, point.me does not specifically support searching for stopover options that can be booked with points. We recommend researching the stopover policy for the airline program you’d like to use to book. This guide is a great place to start!

You can absolutely use point.me to search for availability on specific legs of your itinerary that you would then book directly with the airline program.

As an example, imagine you wanted to use Air Canada’s Aeroplan program to book a one-way itinerary from New York to Istanbul with a stopover in Vienna for a few days. Use point.me to find flights that you can book with Aeroplan from New York to Vienna and then from Vienna to Istanbul on your desired dates. Once you’ve noted down the flights you’d like, you can contact Air Canada Aeroplan to complete the booking.

At this time, point.me does not support setting alerts for a given flight or route. We are excited to offer features like this in future iterations to make it easier for you to find great reward flights. In the meantime, we recommend manually searching periodically to check the latest availability for a given route.

Also, check out our top tips for finding flights you can book with points.

At this time, point.me does not have an open-ended search. In other words, you need to input an origin and a destination to run a search. However, it’s great that you have flexibility as this increases the chances you will find a great flight. We recommend manually searching for multiple destinations until you find something you love! Sometimes availability to popular destinations, such as Europe, can be dramatically better off season.

Booking a Flight with Points

Another excellent question! In most cases, booking a flight with points requires that you first transfer points to an airline program and then ticket the flight with that airline. We make this entire process easy with step-by-step instructions. Just select the flight you want and let point.me show you how to book.

Unfortunately, booking flights with points is slightly more cumbersome than paying with money - but it’s a small price to pay for incredible value! Our proprietary booking instructions will walk you through every step of the process from transferring your points to booking directly with an airline program. The overwhelming majority of reward bookings can be completed in 10 minutes or less.

A “points transfer” means that you can exchange your points for the points or miles of an airline loyalty program. Once the points have been exchanged, they can be used to book flights with the airline that you’ve transferred points to or any of their partners. This simple hack is the secret to incredible value for your points.

American Express: A full list of programs where you can transfer American Membership Reward® can be found here.

Bilt: A full list of programs where you can transfer Bilt Rewards points can be found here.

Brex: A full list of programs where you can transfer Brex points can be found here.

Capital One: A full list of programs where you can transfer Venture points can be found here.

Chase: A full list of programs where you can transfer Ultimate Rewards points can be found here.

Citi: A full list of programs where you can transfer ThankYou points can be found here.

We always recommend verifying reward flight availability before completing a points transfer. Once completed, a points transfer cannot be reversed. If this all sounds complicated, don’t worry! Once you’ve found a flight, our booking instructions will walk you through every step of transferring and booking.

The great news is that you can often consolidate points from multiple credit card issuers with one airline program to make a booking. For instance, American Express, Citi, and Capital One points all transfer to Avianca Lifemiles. This means you can transfer whichever points you like to achieve the minimum needed to book your desired flight.

Still don’t have enough points? In most cases, it’s possible to purchase additional miles or points directly from an airline loyalty program to top up your account. Let’s make that real with an example.

Imagine you plan to travel from Washington D.C to London. Using point.me, you found a fantastic business-class flight that can be booked for just 50,000 Membership Reward® by transferring them to Air Canada Aeroplan. The problem is your current account balance is 45,000 Membership Reward®.

Fortunately, Aeroplan allows members to buy 5000 points for $150 CAD. You can transfer the 45,000 Membership Reward® in your account and then top up by purchasing the additional points you need to book this flight.

That’s great! When you transfer points to an airline program, you will add to your existing balance. For example, if you already have 10,000 miles with KLM/Air France Flying Blue and then transfer in 30,000 Chase Ultimate Rewards® points, you will have a total Flying Blue balance of 40,000 miles.

Most loyalty programs do require taxes and fees to be paid in cash even for tickets booked with points. All airline loyalty programs have individual policies about what taxes, fees, and charges are required for reward tickets. At point.me, we always strive to accurately and transparently provide this information so you can make an informed choice about what’s right for you and your travel plans. However, we always recommend verifying the additional taxes and fees directly with the airline program to be sure.

Airline programs have complex policies on taxes and fees on award tickets and these can vary based on the traveler, time of booking, and other variables. At point.me, we provide the best estimate of taxes and fees for most individuals, but we’re unable to guarantee it will match what the airline program will charge. For this reason our booking instructions always recommend first confirming the flight availability directly with the airline program to verify the price in points and the associated taxes and fees.

At this time, the point.me self-serve tool does not search for mileage upgrade availability. We recommended reaching out directly to the airline you booked your flights with to inquire about mileage upgrade availability and pricing.

Check the booking instructions! As a first step, we recommend referencing the custom booking instructions that you’ll find after selecting a flight found on point.me. These booking instructions offer specific step-by-step instructions to confirm and book your flight. Many airline programs have hidden settings or specific procedures in place to book certain partners. All of these steps are documented in our booking instructions.

Please carefully read and follow the steps laid out in the booking instructions.

For example, it’s very common to accidentally search for flights you pay for with money rather than points when searching on an airline website. In most cases to search for reward flights, you’ll be required to login to your account with the airline program and select the option to ‘book with miles,’ book with points,’ or ‘award flights’ before running your search.

Call the airline program

However, if you still can’t find the same itinerary you found on point.me on the airline booking program’s site, try giving the airline program a call. For your convenience, we display the airline phone number in the booking instructions for your selected flight. We recommend having the original flight itinerary you found on point.me handy so that you can ask the phone agent to search for the exact flights you want. The agent will be able to confirm if those flights can be booked with points.

In most cases, airline credits and vouchers are restricted to only be used on flights that are paid for with money. Airlines do not typically allow these credits and vouchers to be applied to the taxes and fees portion of a reward flight.

Making Changes to your Flight Booked With Points

The ability to make changes or cancel a reward flight is subject to the reward change policy of the airline loyalty program you used to book the flight, regardless of which carriers are operating your itinerary. We recommend checking the emailed confirmation you received after booking to confirm which program you should contact to make changes/cancellation to your ticket. We recommend contacting the airline program directly or searching their website for more information.

The ability to change class of service after booking your flight is determined by the airline loyalty program that was used to book, regardless of which carriers are operating your itinerary. We recommend checking the emailed confirmation you received after booking to confirm which program you should contact to make changes or cancel your ticket. Most allow a change in class of service for a fee, but there are notable exceptions. We recommend contacting the airline program directly or searching their website for more information.

Work with a Concierge

With the point.me concierge, you work one-on-one with one of our specialists to construct your dream trip. The concierge will hunt down the best flights that can be booked with your points and handle every step of the booking process. Working with a concierge is perfect for complex itineraries, round-the-world trips, hard-to-find rewards, or special occasions such as honeymoons. Additionally, the concierges can help with 'Mileage Runs' to help you pursue and maintain elite status.

Here's what to expect when working with a concierge:

You'll submit an reward trip request to tell us more about your dream trip and the points you have. Share any specific requests or particulars about your trip in the ‘tell us more about you and your dream trip’ field. You'll submit a non-refundable, $25 good faith fee on our concierge homepage.
You'll be matched with a concierge who specializes in your destination.
The concierge will reach out to you with a summary of flight options for you to select from. Note that these flight options will not reveal the operating carrier and flight times, but will provide useful context to help you make a great choice!
In cases where reward availability is limited, the concierges will work with you to come up with creative alternatives or explore other options.
Once you've selected an itinerary and submitted payment for the remaining balance, the concierge will advise on the next steps.
The concierge will verify that your reservation is properly ticketed and assist with confirming seat assignments for you.

Visit our concierge homepage for more details.

Working with a concierge is a great idea when you have points in several accounts and you're not sure which are the best ones to use, are traveling with a larger group, or want expert help navigating the process. The number of points required for flights will be similar to what you see on the self-serve tool.

The Honeymoon Bundle offers end-to-end support to make honeymoon dreams come true! This Bundle is the perfect gift for a couple to eliminate the stress of planning a memorable honeymoon.

Couples work one-on-one with a specialist to activate a strategy to acquire the right points they need for their dream honeymoon and then full-service assistance with booking. Our concierges are experts in explaining the ins and outs of the world's best business and first-class flights, booking exclusive luxury properties with points, and advising on unique honeymoon destinations to consider.

The service kicks off with the points strategy call, during which the couple will be offered personalized advice on the right strategy to maximize points earning - including how to earn points on wedding expenses.

Additionally, the Bundle includes a full-service reward flight booking for two individuals and, when relevant, award night hotel bookings.

We recommend signing up for the Honeymoon Bundle as early as possible to maximize the points earning potential and take advantage of expanded reward flight availability.

The Honeymoon bundle starts at $800 and requires a non-refundable, $25 good faith search fee.

We know round-the-world trips can be a once-in-a-lifetime experience that requires careful planning. Our specialized RTW concierges have deep experience booking these itineraries.

Due to the complexity of these trips, concierge pricing for RTW itineraries is determined on a custom basis, with a base price of $200/per passenger and $200 per stop, per passenger. We also require a 50% non-refundable deposit to get started.

To get started, submit your concierge request here. Please use the drop-down selectors to indicate your preferred outbound (start) and inbound (end) dates. You can indicate additional start/end dates for individual legs of your proposed itinerary in the "Tell us more about you and your upcoming trip" section of the form.

Making changes to a reward flight itinerary can sometimes require restarting the reward flight search process.

To cancel an itinerary and process a redeposit of points spent, our fee is $100/passenger for itineraries that were originally booked with one of our concierges and $200/passenger for itineraries that were booked outside point.me.

To search for and book alternative flights with assistance from our concierge team would incur our regular, full-service booking fee of $200/passenger.

Manage Your Account

Reward space is limited and changes quickly. For this reason, we aren’t able to share details on flight availability to non-subscribers. If you’re not ready to subscribe, our $5 Starter Pass is a great option to get 24-hours of access to our real-time search engine.

Many airline programs dynamically price their reward seats, which means the pricing is changing constantly. For this reason, we aren’t able to share details on flight availability or pricing to non-subscribers. If you’re not ready to subscribe, our $5 Starter Pass is a great option to get 24-hours of access to our real-time search engine.

We do not offer a best price guarantee, as pricing and availability are subject to change anytime at the airline’s discretion.

We appreciate your interest in becoming a member! We offer monthly subscriptions to our standard plan for $12/month. To sign up for a monthly plan, please visit Our Services page and find the Standard plan as pictured below.

Next, turn off the purple toggle button next to “Annual Billing (10% off) to select the monthly plan. Now select ‘ Get started’ to sign up!

We know that sometimes travel plans change and you may need to take a break. We are here for you when you're ready to find great deals for future travel.

To cancel your subscription, please follow these steps:

Navigate to 'Settings' (click on your login name in the upper right corner).
Select "Plan & Billing" under Account Settings
On the Plan & Billing screen click on the purple button that reads "Manage your plan and billing information"
On this next page you should see your current plan and next to it you will see the option to either upgrade or cancel your plan.
Select the plan you want to change or cancel and click next.

Your subscription will be updated or canceled. All future billing charges will be processed according to your selection.

The Starter Pass is activated immediately after sign-up and will remain active for 24 hours.

Once the 24 hours have passed, you will not be billed again unless you opt for an additional day pass or sign up for one of our monthly and annual plans.

We offer online support during business hours via email. Our Customer Success team members are real, friendly humans. We love answering your questions and helping you find great deals on flights.

We do not offer phone support because we know we would not be able to offer the same effective help over the phone. We keep our support online for a few reasons:

We can see your account details and other information we need to troubleshoot effectively
We can collaborate with our product and engineering team to offer you comprehensive support and escalate any issues that require a fix.
It's faster and doesn't require putting you on hold
Online support allows us to keep previous tickets in our records so any of our team members can offer you great support.

Before sending us an email please review this FAQ page as the answer to your question may already be here.

As detailed in our terms of use, we are unable to offer refunds on any of our self-service subscriptions or concierge services.

However, if you are not having a great experience with any point.me service, please let us know! We will do our best to make it right.

Frequently askedquestions

General Questions

What is point.me self-serve?

How does point.me help me get more value out of my points?

What is the difference between “points” and “miles”?

How is point.me self-serve different from point.me concierge?

Help! I’m not clear about your different services and pricing. How can I learn more?

I have an idea! How do I suggest an improvement to point.me?

Something is not working quite right on point.me. How do I report a bug?

Does point.me help with hotel bookings?

Do you have a referral program for sending new members your way?

Do you offer point.me in my country?

Help! I don't know what that term means. (Glossary)

I'm interested in partnering with point.me. How do I get in touch?

I had a great experience with point.me. How can I share it?

Finding Flights You Can Book With Points

What are some top tips for finding great flights that I can book with points?

What loyalty programs are supported on point.me?

What airlines can I book and fly using points?

What is the benefit of adding my loyalty programs to Your Rewards on point.me?

Help! I’m having trouble syncing my AwardWallet account.

I would like to fly a roundtrip itinerary. Why do you recommend searching for one-way flights?

What is a point.me pick?

Why are you showing me flights on airlines that are not partnered with my credit card program?

Why am I seeing flights that can only be booked with points I don’t have?

Why am I seeing flight options that require more points than I have?

Why can’t I find any availability on a particular airline partner?

What if I can’t find a reward seat on the date I need?

I came here to book with points. Why do you show me the retail price of a flight?

Why don’t I see the retail price for every flight I find on point.me?

How do I transfer points to American Airlines AAdvantage or Alaska Mileage Plan?

Why do I see flight options in business class when I search for first class?

Can I book a flight for someone else?

Why do my flight options change every time I refresh my search?

How far in advance should I look for reward flights?

I know a specific airline flies on the route I’m interested in, but I don’t see that option when I search on point.me. Why?

Does point.me display reward flights only available to elite members or credit card holders?

There are multiple airports in my city/metropolitan region. How do I search for flights from/to all of them at once?

How can I search for flights across multiple dates at once?

Why is there no option to run a multi-city search?

How can I use my points to book a stopover with point.me?

How can I set an alert for a flight or route that I’m interested in booking?

I have points and I want to travel! How can I learn which destinations have the lowest price for a particular date?

Booking a Flight with Points

Once I’ve found a flight I want, how do I book it?

Why do I have to go to other websites to complete my booking?

What is a points transfer?

When should I transfer my points?

What if I don’t have enough points in my account to make a booking?

What if I already have points or miles with the airline I’m booking my reward flight with?

I thought I was paying for a flight with points! Why do I have to pay taxes, fuel surcharges, and fees on my reward flight booking?

The taxes & fees displayed on point.me does not exactly match the airline website.

I purchased a ticket with money, does point.me help with upgrades using miles?

Help! I can’t find the same flight I found on point.me on the airline booking program site.

I have a credit or voucher with an airline. Can I apply this voucher to flights I find on point.me?

Making Changes to your Flight Booked With Points

How do I make a change to my flight or cancel it after I book?

Can I change my class of service after booking my flight (e.g move from economy to business)?

Work with a Concierge

How does the concierge service work?

Can the concierge team help me find cheaper flights than I can find on the self-serve tool?

What is the Honeymoon Bundle?

Can you help with a Round-the-World (RTW) trip?

Can a concierge help me with changes to my reward flight booking?

Manage Your Account

Can you tell me if there is flight availability before I sign up and pay for a Starter Pass or Subscription?

Can you tell me the average price or lowest price for my trip before I sign up?

Do you offer a ‘best price guarantee’ on flights I find on point.me?

How do I sign up for a monthly subscription? I only see the annual option.

How do I cancel or pause my subscription?

When does my Starter Pass expire?

I want to speak to a live agent. What is your phone number?

Do you offer refunds?

Have a different question?Drop us a note!

Frequently asked
questions

Have a different question?
Drop us a note!